AI Discovery and Growth Platform for SMBs
Viva helps Small businesses get discovered on ChatGPT and other major AI engines. It's AI-powered chat, phone, email, and SMS to answer customers, book appointments, and grow revenue 24/7. Replaces 5+ tools (email marketing, scheduling, CRM, support inbox, answering service) at a fraction of the cost.
What you'll learn
Build customer success from zero: onboarding sequences, churn prevention, activation metrics, and direct customer relationships. Learn how retention works in practice.
Build customer success from scratch. Design the onboarding journey: welcome emails, setup guides, check-ins at day 1, 3, 7, 14, 30. Identify churn signals and create proactive interventions. Manage SMB onboarding, answer setup questions, compile feedback. Target: 90%+ activation in first week.
Who you'll work with
You talk to real business owners every week. Some thrilled, some confused — you turn all of them into successful users. Founder is hands-on and will coach you.
Run 5 AI Discovery Reports - and verify correctness
User Testing · Posted 4/10/2026
Enter names of real companies into the AI Discovery Report and review the scores. Check on ChatGPT if the score/discoverability is right.
Deliverables
Send me screenshots on the report Send me a summary if you feel the AI discovery appears right.
Test the feature — share your honest feedback
User Testing · Posted 4/11/2026
Demo bounty to verify the bounties_public flow end-to-end. Spend 10 minutes using Viva and write what you think.
Deliverables
Short written note with your 3 favorite and 3 least favorite things about the product.
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What you'll learn
Learn the full PM toolkit on a real product: user interviews with business owners, data analysis on real metrics, competitive research that shapes the roadmap, and spec writing that leads to shipped features.
Drive product decisions with data. Analyze user behavior: feature usage, drop-off points, activation drivers. Run competitive analysis against GoHighLevel, Podium, Broadly. Conduct customer interviews with SMB owners. Write product specs based on research.
Who you'll work with
Small team where your research directly shapes what gets built. No layers between your insights and the product. Founder reads every spec and acts on every insight.
What you'll learn
End-to-end product design for a multi-feature SaaS. Design for non-technical business owners who need powerful tools. Portfolio pieces: dashboard, widget, and onboarding flow.
Design interfaces SMB owners use daily: customer inbox, AI chat widget config, phone call logs, scheduling, CRM dashboard. Create a design system that feels simple for non-technical owners. Design onboarding that gets signup to first AI-answered call in under 5 minutes.
Who you'll work with
You own design across the product. No design committee — founder handles engineering, you handle look and feel. Your designs ship to real businesses within days.
What you'll learn
Build production AI systems: prompt engineering at scale, LLM evaluation, multi-channel AI (chat + phone + email), and edge inference with Cloudflare Workers AI.
Build Viva's core AI: conversational chat, AI phone answering, smart email/SMS responses. Work with Claude API and Cloudflare Workers AI for edge inference. Optimize prompts, build evaluation pipelines, improve response quality across all channels.
Who you'll work with
Founder has shipped 6+ production apps and is deep in AI-for-SMB. You work on AI that real business owners depend on — not a demo.
What you'll learn
Real GTM experience: writing outreach that gets replies, building a content engine, and running paid acquisition with real budgets. Learn what moves the needle for B2B SaaS.
Own Viva's GTM motion for local SMBs. Run outreach campaigns to healthcare practices, home service businesses, and beauty/wellness studios. Create content that ranks for AI for small business keywords. Build chamber of commerce partnerships pipeline. Track CAC and channel performance.
Who you'll work with
Working directly with the founder who built 6+ products and has existing chamber relationships. You own the growth function.